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Crafting an Effective Strategy for Product Development: A Comprehensive Guide
Why having a strategy is so important? "72% of new products launched fail to hit profit targets!" Simon-Kutcher & Partners study In...
Olga Wolska-Płonka
7 sie 20237 minut(y) czytania
Preventing Problems, Winning Hearts: The Art of Proactive Care
We live in an ever-changing landscape of customer support… and that is a marvellous thing! New ventures arise, offering a revolutionary...
Kuba Płonka
6 sie 20235 minut(y) czytania
Successonomics: How Customer Success Equals Business Growth
“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.” Benjamin Franklin This...
Kuba Płonka
6 sie 20235 minut(y) czytania
From Inspiration to Innovation: Methods for Generating Ideas
Today we will explore how brainstorming workshops serve as a platform for generating transformative ideas. It highlights their...
Olga Wolska-Płonka
5 sie 20235 minut(y) czytania
Harmony in Action: The Dynamic Duo of UX and CX Collaboration
In today's rapidly evolving digital landscape, the seamless fusion of Customer Experience (CX) and User Experience (UX) has become...
Olga Wolska-Płonka
4 sie 20233 minut(y) czytania
The Power of #SocialCS: Enhancing Customer Service through Social Media
Like it or not, social media is now an integral part of our lives; it’s not a connection with our friends and families but a place to do...
Kuba Płonka
3 sie 20236 minut(y) czytania
Expansion of success, how to build CX in the expansion phase
Why you should invest in build in CX during the expansion phase and how to start doing it.
Kuba Płonka
15 mar 20235 minut(y) czytania
Engage The Unengaged, Building Experiences in The Engagement Phase
Why you should invest in your engagement phase and how to do it.
Kuba Płonka
8 mar 20234 minut(y) czytania
The art of first experiences: How to design a great onboarding experience
How to design a great onboarding experience for your customers and how to measure its success.
Kuba Płonka
1 mar 20234 minut(y) czytania
Game On: How Gamification Can Drive Engagement and Loyalty
What gamification is, how does it work, and is it worth or not to implement it in your product.
Kuba Płonka
22 lut 20234 minut(y) czytania
Darmowe ebooki
Dwa, całkowicie darmowe ebooki dla Ciebie! Pierwszy opisuje startupy, które odniosły ogromny sukces dzięki taktykom klientocentryczności. W drugim zdobędziesz cenne wskazówki jak efektywnie wykorzystać AI w swojej codziennej pracy.
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