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Kuba Płonka
15 lut 20234 minut(y) czytania
The Secret to Customer Success? Data Analytics
Role of the data and analytics in the work of a successful CS team.
Kuba Płonka
15 lut 20234 minut(y) czytania
Omnichannel — key to customer satisfaction
What is the omnichannel, and how to use it in the work of Customer Success and Customer Experience.
Kuba Płonka
8 lut 20234 minut(y) czytania
Why Customer Success is the Hottest Career Path in 2023
In today’s article, we'll talk about why you should be interested in working in CS in 2023 and where to start.
Kuba Płonka
3 lut 20234 minut(y) czytania
From First Date to Forever: Building a Lasting Relationship with Clients
One of the essential elements to achieving success in customer success work is understanding the different phases in the lifecycle....
Kuba Płonka
25 sty 20234 minut(y) czytania
Fifty shades of the NPS part 2: Inner and outter loops, benefits and criticism
The second part of the article regarding Net Promoter Score
Kuba Płonka
18 sty 20233 minut(y) czytania
Fifty shades of the NPS part 1: The origins and how it works
The first part of the article regarding one of the most popular metric in CS: Net Promoter Score
Kuba Płonka
11 sty 20235 minut(y) czytania
2023 Trend Alert: AI, CS and way much more
2023 Trend Alert: Exploring the AI Impact on Customer Success and Beyond
Kuba Płonka
4 sty 20235 minut(y) czytania
When PM meets CSM; partnership between support and product teams
Fostering collaboration: Customer Success & Product teams, innovative experiments, streamlined inter-team work.
Kuba Płonka
28 gru 20224 minut(y) czytania
Success takes care of itself…collaboration between the CS and SD teams
Today’s article and the next one will form a whole. For a change, instead of focusing on customer relations, I would like to touch on...
Kuba Płonka
21 gru 20224 minut(y) czytania
Who we are and where we are going a few words about development in the CS
The end of the year is fast approaching and, thus, a time for every busy CSM to relax. But it’s also an excellent time to recap...
Darmowe ebooki
Dwa, całkowicie darmowe ebooki dla Ciebie! Pierwszy opisuje startupy, które odniosły ogromny sukces dzięki taktykom klientocentryczności. W drugim zdobędziesz cenne wskazówki jak efektywnie wykorzystać AI w swojej codziennej pracy.
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