Kuba Płonka15 lut 20234 minut(y) czytaniacustomer experienceThe Secret to Customer Success? Data AnalyticsRole of the data and analytics in the work of a successful CS team.
Kuba Płonka15 lut 20234 minut(y) czytaniacustomer experienceOmnichannel — key to customer satisfactionWhat is the omnichannel, and how to use it in the work of Customer Success and Customer Experience.
Kuba Płonka8 lut 20234 minut(y) czytaniacustomer experienceWhy Customer Success is the Hottest Career Path in 2023In today’s article, we'll talk about why you should be interested in working in CS in 2023 and where to start.
Kuba Płonka3 lut 20234 minut(y) czytaniacustomer experienceFrom First Date to Forever: Building a Lasting Relationship with ClientsOne of the essential elements to achieving success in customer success work is understanding the different phases in the lifecycle....
Kuba Płonka25 sty 20234 minut(y) czytaniacustomer successFifty shades of the NPS part 2: Inner and outter loops, benefits and criticismThe second part of the article regarding Net Promoter Score
Kuba Płonka18 sty 20233 minut(y) czytaniacustomer successFifty shades of the NPS part 1: The origins and how it worksThe first part of the article regarding one of the most popular metric in CS: Net Promoter Score
Kuba Płonka11 sty 20235 minut(y) czytaniacustomer success2023 Trend Alert: AI, CS and way much more2023 Trend Alert: Exploring the AI Impact on Customer Success and Beyond
Kuba Płonka4 sty 20235 minut(y) czytaniacustomer successWhen PM meets CSM; partnership between support and product teamsFostering collaboration: Customer Success & Product teams, innovative experiments, streamlined inter-team work.
Kuba Płonka28 gru 20224 minut(y) czytaniacustomer successSuccess takes care of itself…collaboration between the CS and SD teamsToday’s article and the next one will form a whole. For a change, instead of focusing on customer relations, I would like to touch on...
Kuba Płonka21 gru 20224 minut(y) czytaniapersonal developmentWho we are and where we are going a few words about development in the CSThe end of the year is fast approaching and, thus, a time for every busy CSM to relax. But it’s also an excellent time to recap...
