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Jakie lekcje Customer Success możemy wyciągnąć z kolaboracje w świecie sneakersów?
Elevate Customer Success: Sneaker Collab Strategies for CX Innovation & Growth
Kuba Płonka
15 lis 20233 minut(y) czytania
Unveiling Winning Customer Success Strategies Inspired by the World of Sports
Learn How the Winning Strategies and Innovation of Sports Clubs Can Revolutionize Your Customer Success and Enhance the Customer Experience.
Kuba Płonka
25 paź 20235 minut(y) czytania
Should we really move fast and break things?
In a customer-centric world, is speed always key, or is there value in patience?
Kuba Płonka
11 paź 20236 minut(y) czytania
Tailoring Customer Experience: Savile Row's Lessons for Success
Unlock customer success secrets from Savile Row tailors: Personalized craftsmanship & high-touch service. Elevate your strategy!
Kuba Płonka
27 wrz 20234 minut(y) czytania
Elevating Customer Experiences with Surprise and Delight
Unlocking Customer Experience: Elevate Experiences with Surprise and Delight
Kuba Płonka
6 wrz 20234 minut(y) czytania
Improving User Experience with the help of AI
Artificial Intelligence is one of the most transformative additions to the toolkit. Let's explore when to use it.
Olga Wolska-Płonka
16 sie 20234 minut(y) czytania
Automation Anonymous: A Support Group for Balancing Human and Machine in CS!
Whether we like it or not, automation plays a significant role in every business. The situation is no different when it comes to the...
Kuba Płonka
11 sie 20235 minut(y) czytania
Crafting an Effective Strategy for Product Development: A Comprehensive Guide
Why having a strategy is so important? "72% of new products launched fail to hit profit targets!" Simon-Kutcher & Partners study In...
Olga Wolska-Płonka
7 sie 20237 minut(y) czytania
From Inspiration to Innovation: Methods for Generating Ideas
Today we will explore how brainstorming workshops serve as a platform for generating transformative ideas. It highlights their...
Olga Wolska-Płonka
5 sie 20235 minut(y) czytania
Harmony in Action: The Dynamic Duo of UX and CX Collaboration
In today's rapidly evolving digital landscape, the seamless fusion of Customer Experience (CX) and User Experience (UX) has become...
Olga Wolska-Płonka
4 sie 20233 minut(y) czytania
The Power of #SocialCS: Enhancing Customer Service through Social Media
Like it or not, social media is now an integral part of our lives; it’s not a connection with our friends and families but a place to do...
Kuba Płonka
3 sie 20236 minut(y) czytania
Game On: How Gamification Can Drive Engagement and Loyalty
What gamification is, how does it work, and is it worth or not to implement it in your product.
Kuba Płonka
22 lut 20234 minut(y) czytania
The Secret to Customer Success? Data Analytics
Role of the data and analytics in the work of a successful CS team.
Kuba Płonka
15 lut 20234 minut(y) czytania
Omnichannel — key to customer satisfaction
What is the omnichannel, and how to use it in the work of Customer Success and Customer Experience.
Kuba Płonka
15 lut 20234 minut(y) czytania
Why Customer Success is the Hottest Career Path in 2023
In today’s article, we'll talk about why you should be interested in working in CS in 2023 and where to start.
Kuba Płonka
8 lut 20234 minut(y) czytania
From First Date to Forever: Building a Lasting Relationship with Clients
One of the essential elements to achieving success in customer success work is understanding the different phases in the lifecycle....
Kuba Płonka
3 lut 20234 minut(y) czytania
Fifty shades of the NPS part 2: Inner and outter loops, benefits and criticism
The second part of the article regarding Net Promoter Score
Kuba Płonka
25 sty 20234 minut(y) czytania
Fifty shades of the NPS part 1: The origins and how it works
The first part of the article regarding one of the most popular metric in CS: Net Promoter Score
Kuba Płonka
18 sty 20233 minut(y) czytania
2023 Trend Alert: AI, CS and way much more
2023 Trend Alert: Exploring the AI Impact on Customer Success and Beyond
Kuba Płonka
11 sty 20235 minut(y) czytania
Darmowe ebooki
Dwa, całkowicie darmowe ebooki dla Ciebie! Pierwszy opisuje startupy, które odniosły ogromny sukces dzięki taktykom klientocentryczności. W drugim zdobędziesz cenne wskazówki jak efektywnie wykorzystać AI w swojej codziennej pracy.
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