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From First Date to Forever: Building a Lasting Relationship with Clients
One of the essential elements to achieving success in customer success work is understanding the different phases in the lifecycle....
Kuba Płonka
3 lut 20234 minut(y) czytania
Fifty shades of the NPS part 2: Inner and outter loops, benefits and criticism
The second part of the article regarding Net Promoter Score
Kuba Płonka
25 sty 20234 minut(y) czytania
Fifty shades of the NPS part 1: The origins and how it works
The first part of the article regarding one of the most popular metric in CS: Net Promoter Score
Kuba Płonka
18 sty 20233 minut(y) czytania
2023 Trend Alert: AI, CS and way much more
2023 Trend Alert: Exploring the AI Impact on Customer Success and Beyond
Kuba Płonka
11 sty 20235 minut(y) czytania
When PM meets CSM; partnership between support and product teams
Fostering collaboration: Customer Success & Product teams, innovative experiments, streamlined inter-team work.
Kuba Płonka
4 sty 20235 minut(y) czytania
Success takes care of itself…collaboration between the CS and SD teams
Today’s article and the next one will form a whole. For a change, instead of focusing on customer relations, I would like to touch on...
Kuba Płonka
28 gru 20224 minut(y) czytania
Who we are and where we are going a few words about development in the CS
The end of the year is fast approaching and, thus, a time for every busy CSM to relax. But it’s also an excellent time to recap...
Kuba Płonka
21 gru 20224 minut(y) czytania
Customer success in High-touch and. Low-touch models
Continuing the theme from last week, I wanted to focus again on measuring success. But while focusing on metrics, I wanted to describe...
Kuba Płonka
14 gru 20225 minut(y) czytania
Popular metrics used by the CS team
Metrics every Customer Success team should know about!
Kuba Płonka
7 gru 20225 minut(y) czytania
Tools that I use in my CS work
Enhancing Customer Success: A Toolkit of Essential Tools for Effective CS Work
Kuba Płonka
30 lis 20224 minut(y) czytania
Darmowe ebooki
Dwa, całkowicie darmowe ebooki dla Ciebie! Pierwszy opisuje startupy, które odniosły ogromny sukces dzięki taktykom klientocentryczności. W drugim zdobędziesz cenne wskazówki jak efektywnie wykorzystać AI w swojej codziennej pracy.
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