Kuba Płonka25 sty 20234 mincustomer successFifty shades of the NPS part 2: Inner and outter loops, benefits and criticismThe second part of the article regarding Net Promoter Score
Kuba Płonka18 sty 20233 mincustomer successFifty shades of the NPS part 1: The origins and how it worksThe first part of the article regarding one of the most popular metric in CS: Net Promoter Score
Kuba Płonka11 sty 20235 mincustomer success2023 Trend Alert: AI, CS and way much more2023 Trend Alert: Exploring the AI Impact on Customer Success and Beyond
Kuba Płonka4 sty 20235 mincustomer successWhen PM meets CSM; partnership between support and product teamsFostering collaboration: Customer Success & Product teams, innovative experiments, streamlined inter-team work.
Kuba Płonka28 gru 20224 mincustomer successSuccess takes care of itself…collaboration between the CS and SD teamsToday’s article and the next one will form a whole. For a change, instead of focusing on customer relations, I would like to touch on...
Kuba Płonka21 gru 20224 minpersonal developmentWho we are and where we are going a few words about development in the CSThe end of the year is fast approaching and, thus, a time for every busy CSM to relax. But it’s also an excellent time to recap...
Kuba Płonka14 gru 20225 mincustomer successCustomer success in High-touch and. Low-touch modelsContinuing the theme from last week, I wanted to focus again on measuring success. But while focusing on metrics, I wanted to describe...
Kuba Płonka7 gru 20225 mincustomer successPopular metrics used by the CS teamMetrics every Customer Success team should know about!
Kuba Płonka30 lis 20224 mincustomer successTools that I use in my CS workEnhancing Customer Success: A Toolkit of Essential Tools for Effective CS Work
